FTP Support
Q) How do
I access the Teletouch FTP Site
Click here
to view the Teletouch FTP Instructions. Microsoft Word or viewer
required.
The
following support questions are provided for WS_FTP, but may apply to
your situation.
Q) I
cannot connect to an FTP site.
Make sure that you have an active dial-up connection. WS_FTP Pro is not
a dialer; it calls the Winsock.DLL and uses the dialer specified there.
Q) When I
connect to my Internet Service Provider, I wait a long time and WS_FTP
seems to timeout and quit the connection before I have a chance to
change to my directory.
You must include
the initial remote directory or the connection will timeout waiting for
the server to format the directory for the LIST command. The root of the
FTP server has thousands of directories (one for each user) so if you
don't include the initial remote directory WS_FTP issues the LIST
command which then times out, waiting for that long list of directories
to be delivered. You can contact your ISP (Internet Service Provider) to
get your initial remote directory.
Q) When I
use WS_FTP to connect to an FTP site, I get connected and logged in, but
the folder/directory list of the FTP site is blank or contains garbage.
You probably have
the wrong host type specified for the FTP site. You can try other host
types while you are connected to find one that displays the
folders/directories correctly. Try "UNIX (standard)," "Sun Solaris," "WinQVT/Net,"
"Ipswitch" and then any other types that seem likely. In the classic
interface, you change the Host Type on the Session tab of the Options
dialog box. In the Explorer, you change the Host Type on the General tab
of the Site Properties.
Q) WS_FTP
does not work with my AOL (America OnLine) connection. Why?
This is a common
complaint from Windows 95 users. Most AOL accounts use a 16-bit TCP/IP
stack and do not support 32-bit TCP/IP applications. You will need to
install and run the 16-bit version of WS_FTP. If you have already
installed the 16-bit version, make ure your Windows shortcut points to
the correct application:
WS_FTP Pro users: FTPPRO.EXE (not FTP95PRO.EXE or FTP32PRO.EXE) WS_FTP
LE users: WS_FTP.EXE (not WS_FTP95.EXE or WS_FTP32.EXE)
For more information on AOL's Winsock support see the FTP section in
your AOL application.
Q) I've
received one or more "Blocking call cancelled" messages and the file
transfer is incomplete.
If you are using
the Microsoft TCP/IP stack (which is part of the Windows 95 and NT
operating systems), try setting the Maximum Transfer Unit (MTU) to 576.)
Q ) WS_FTP
can't connect to anything. I see the error message: "Cannot connect to
site name."
(A) Your name
server in your TCP/IP stack is not configured properly. Talk to your
Internet provider for the proper values for DNS.
(B) You may be
running a 32-bit version of WS_FTP over a Winsock that only supports
16-bit operations. You can either get a 32-bit Winsock for your
computer, or you can switch to the 16-bit version of WS_FTP. If you are
using AOL (America Online) prior to version 3.0, you will want to switch
to the 16-bit version of WS_FTP. Run the Install program and to remove
the 32-bit version and install the 16-bit version.
If you are not using AOL and you can get 32-bit Winsock for your
computer then you should be able to run the 32-bit version of WS_FTP.
Q) Why do I get a 530 Login incorrect. !Logon failure, so quitting?
You probably
entered an Incorrect username or password.
Q) I keep
receiving error messages with numbers. What do they mean?
The numbers
represent FTP Server Return Codes to identify errors. Click here for
detailed list on return codes.
Q) I have
purchased WS_FTP Pro, but when I try to open it I get an expiration
warning.
Make sure that you
installed the purchased copy over the evaluation copy. The only
difference between the two is that the evaluation will expire; if you
are still getting these warnings then you are still running the
evaluation copy.
1. Exit from WS_FTP Pro. Take note of where the application is
installed.
2. Run the install.exe application again. Choose "No" when prompted to
over-write the ws_ftp.ini file.Q)
How do I remove the ICON from my desktop?
You can access
this by going to the Start Menu Programs > WS_FTP Pro > WS_FTP Pro Icon
Placement. You can select where you would like the icons for each
interface to be placed, either in MyComputer or on your Desktop. Please
note that if you remove the WS_FTP Pro Explorer icon from both locations
you will no longer be able to use WS_FTP Pro Explorer
Q) How do
I uninstall the evaluation copy?
Run the install program and select uninstall
Q) Why can't I delete
folders? I do have permissions.
If a folder is not
empty, you can delete it only if you have selected "Allow deletion of
non-empty folders" in the Pro tab of properties.)
Q) The
files I transferred are corrupted.
You may have
transferred a binary file in ASCII transfer mode; this can damage the
file. Make sure you transfer text files in ASCII mode and most other
files in BINARY mode. If you still have problems, verify that you have
hardware flow control enabled on your modem. If you are not using the
Microsoft TCP/IP stack (part of the Windows 95 or NT operating system),
contact your stack vendor.)
Q) How do
I use WS_FTP Pro with a proxy or firewall?
If you are behind
a [proxy server or] firewall, make sure Use Firewall is checked and
enter the firewall information. To enter firewall information, you'll
need to get information about your firewall from your network
administrator; depending on the type of firewall, you'll need the
following information.
For a "SITE hostname" firewall type, you'll need Host Name (or Address)
and User Name (ID).
For a "Transparent" firewall type, you'll need User Name (ID) and
Password.
For "USER with no logon" or "Proxy OPEN" firewall types, you'll need the
Host Name (or Address). (The User Name and Password are ignored.)
For "USER after logon," "USER remoteID@remoteHost fireID," "USER fireID@remoteHost,"
or "USER remoteID@fireID@remoteHost" firewall types, you'll need Host
Name (or Address), User Name (ID), and Password
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